Refund policy

PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY. 

Return

Is it possible to return my order? 
Yes, this is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt. 
In this case, the order must meet the following conditions: 
1. All the appropriate parts, components and the packaging is exactly the same as it originally arrived. 
2. Normal handling of the product is evident, breakage due to careless handling is excluded. 
3. Products for which hygiene is important have been thoroughly cleaned before the return process begins. 
4. The product has been found to be defective immediately upon receipt. 
5. The customer is responsible for all shipping costs of returning products. 
6. A return will be processed within 7 working days and if the conditions are met, the return will be officially acknowledged within this period. 
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own. 

How can I return my order? 

If your order meets the above conditions, you will need to do the following to initiate the returns process. 
-Send an email to: support.jetset@gmail.com
-Make sure the email contains the following: 
Order number 
Reason for the return request 
Photo of the product in case of breakage 
First name + last name of the customer 
Address of the customer 
We will then be in touch with you and provide you with the return address. 
Never send the return items to the sender address on the packaging, we will send you the correct return address after you have contacted us to process your return. You, the customer, are responsible for the shipping costs of returning the product.